Everything You Need to Know About Haramain Train – Key Terms & Conditions Explained

Before booking your Haramain high speed train tickets, it is important to understand the essential terms, conditions, and policies governing your travel experience. This comprehensive guide will provide you with all the necessary information regarding ticket bookings, cancellations, baggage allowances, and other important aspects of traveling on the Haramain train. By familiarizing yourself with these terms and conditions, you can ensure a smooth and hassle-free journey.

Terms & Conditions

• Prices and conditions for HHR tickets will be published in advance for customers’ information. HHR reserves the right to change these at any time without prior notice.
• Customers are responsible for having a valid ticket for the correct day, time, train, route, and class before boarding.
• Customers must bring a valid ticket and a personal identification document when traveling and present them to HHR staff upon request.
• Children under 12 years old must be accompanied by an adult and have a valid ticket to travel.
• Children under 2 years old must have a valid ticket, though no seat is assigned. They must travel with an adult and share the adult’s seat.
• Tickets are non-transferable and can only be used by the person whose name is on the ticket.
• Ticket offices close 20 minutes before the stated departure time.
• Boarding gates close 10 minutes before the departure time.
• Customers must sit in the seat assigned to them on their ticket for the entire journey.
• Baggage is only allowed on HHR trains if accompanied by a traveling customer.
• Lost, forgotten, or abandoned property found on trains or at railway facilities will be kept for up to 2 months.
• Smoking is strictly prohibited in all station facilities and train coaches. Non-compliance can result in penalties.
• Customers’ dress code on HHR trains must align with the traditions of KSA.
• Animals are not permitted onboard.

Baggage Content 

• Al Haramain High Speed Railway offers a fast and convenient travel experience for all passengers. Adhering to the baggage policy helps ensure comfort and efficiency for everyone.
• Each passenger is allowed to bring one large piece of luggage weighing up to 25 kg, with maximum dimensions of 65 x 55 x 35 cm (length-height-width). Additionally, passengers may carry one extra hand luggage item, such as a backpack, laptop bag, camera bag, purse, nursery bag, or similar items.
• All seats on the train are equipped with overhead shelves for hand luggage. There are also several designated shelf stacks specifically designed for the larger pieces of luggage.
• For the safety of all passengers, a luggage security check will be conducted before boarding the train.

Prohibited Items 

The following items are prohibited onboard the train:

• Radioactive materials
• Explosive and incendiary materials
• Corrosives
• Poisons
• Oxidizers and organic peroxides
• Any material prohibited by law
• Firearms and ammunition (including children’s toy weapons)
• Compressed containers (such as large lighters, gas cylinder)
• Sharp tools (such as knives, drills, large scissors)
• Jewelry, gold and cash worth more than SAR 60,000
• Laptops must pass through X-ray scan machine

Food and Beverages 

• Only small sized drinks are allowed if they are properly packaged in their original container and carried by the passenger.
• Tightly packaged foods are allowed to be kept inside the luggage.

Restrictions 

Passengers are not allowed to do any of the following:

• Conducting activities that disrupt order within the trains or stations, endanger the safety of others, damage vehicles or stations, or obstruct the transportation process.
• Traveling to destinations other than those specified on the ticket.
• Boarding or alighting from the train while it is in motion or outside designated boarding areas.
• Using abusive language or behaviour towards railway personnel. Formal action will be taken against those who misbehave.
• Engaging in any acts that violate applicable laws.

Ticket Policies

Ticket issuing, cancellation, and refund conditions: 

• Gregorian dates are the official dates used on all issued tickets.
• HHR is not responsible for passenger compensation in the case of late arrival of services due to circumstances outside of HHR’s control.
• Tickets will be invalidated in the case of not boarding the train prior to its departure, and passengers will not be refunded for the ticket cost.

Update, Refund of Ticket Conditions: 

• No Refunds: Once purchased, tickets cannot be refunded under any circumstances. 
• No Changes: No changes or modifications are allowed after booking which includes changes to travel dates, times, or passenger details.
• Non-Transferable: Tickets are non-transferable and cannot be used by anyone other than the original list of passengers.

Travel Tips

Dear Passenger, HHR is committed to providing you with the utmost comfort to make your journey as convenient as possible. Here are some tips to help you maximize your enjoyment and achieve your goals, from booking your trip to reaching your destination.

Before your trip: 

• Plan Ahead: Fully plan your trip in advance to help you choose the right route.
• Set a Goal and Compare Tickets: Decide your trip’s purpose and compare ticket prices based on seating preferences. Business class may be ideal for longer journeys if you plan to relax, enjoy your time, or finish work on the train.
• Print Your Tickets: Ensure all the information provided is correct and have all your personal identification papers with you.
• Pack Early: Pack your baggage early and avoid including unnecessary items to reduce extra weight.
• Arrive Early: Get to the station early to avoid being late. Arriving well before departure time gives you peace of mind and allows you to enjoy station services.
• Entertain Children: If traveling with children, bring quiet games to keep them entertained.
• Check Baggage Size: Ensure your baggage meets size requirements. If there’s not enough overhead space, place large items in the back of the train compartment. This can be challenging during peak seasons due to the high number of passengers and baggage.
• Tag Your Luggage: Label your luggage with your name and contact information for easy identification if it gets lost.

At the Station: 

• Check Your Ticket: Verify your ticket details to board the correct train at the right time.
• Cafeteria Services: A cafeteria is available throughout your journey, so consider bringing only light food items.
• Special Assistance: Bring your Disability ID card if you need special assistance.
• Wheelchair Service: The wheelchair service can also be used if you are tired and prefer not to walk.

Onboard the Train: 

• Boarding: Arrive on time at the platforms to board the train promptly, as boarding time is short and specific.
• Seat and Coach Numbers: Your coach and seat numbers are on your ticket. Don’t hesitate to ask the staff for help if you’re unsure of your location.
• Overhead Shelves: Use the overhead shelves for handbags, but remember that you are responsible for your valuables. HHR is not liable for any damage or belongings left behind.
• Supervise Children: Keep children under supervision at all times. Ensure they stay in their seats, avoid walking in the corridors, and refrain from making noise to ensure a comfortable travel experience for everyone.
• Monitor Screens: Watch the screens on the train that display the route, trip time, and upcoming stations. Be prepared to disembark when you arrive at your destination.

Onboard Services

Business Class 

Each Haramain High-Speed Railway train features 113 business class seats, including two reserved for individuals with special needs. The business class offers unparalleled luxury and comfort, including exceptionally spacious and comfortable seats, featuring:

• Foldable armrest 
• Seat headrest 
• Allocated seats 
• Premium adjustable seats with extra legroom 
• Foldable tables 
• Newspaper and magazine racks 
• Power plugs (240 Volt) 
• Reading lights 
• Video screen

Economy Class 

The economy class offers 304 comfortable seats at affordable rates, catering to all passengers. These seats provide the following amenities: 

• Foldable armrest 
• Seat headrest 
• Allocated seats 
• Foldable tables 
• Newspaper and magazine racks 
• Power plugs (240 Volt) 
• Reading lights 

Cafeteria 

The cafeteria is designed to enhance passenger comfort while traveling on the Haramain High-Speed Railway. Located in the fifth coach of each train, food service begins as soon as passengers start boarding. The menu offers a diverse array of options, catering to a wide range of tastes: 

• Cold drinks (water, soft drinks, juices, etc.) 
• Hot drinks (Coffee, tea, etc.) 
• Cold food such as dried nuts and pastries 
• Hot food such as sandwiches and appetizers 
• Main course meals with many food and beverage options. Temporarily unavailable. 

Station List

Umrahme is dedicated to providing exceptional customer service and ensuring a hassle-free experience for our clients. If you have any queries before your booking, our customer support team is readily available to assist you and provide you with a suitable solution. Umrahme offers Haramain train tickets, Umrah packages and Saudi visa services, check out our complete product list here.