Haramain Train – Frequently Asked Questions

Does Haramain train operate throughout the week?

Yes, Haramain train operates throughout the week. You can check the full schedule of the trains by clicking here.

How can I book my tickets on Haramain train?

You can book your tickets by visiting Umrahme’s Haramain train booking page.

Should I print my ticket in advance, and are there printing facilities available at the stations?

Yes, there are ticket printing facilities available at the stations, but we recommended you to print your tickets in advance for avoiding any delays in your travel.

Can I buy same day tickets at the stations?

Yes, you can buy same day tickets at the Haramain train stations. Given the unavailability of tickets during peak seasons, it’s highly recommended to plan in advance and make your bookings at least 3-4 days before your travel date.

What are the ticket types available on Haramain train?

Passengers can book Single Trip Tickets that are valid for a one-way trip per passenger, Return Trip Tickets that are valid for two-way trip per passenger, or Collective/Group Tickets that are valid for two or more passengers per trip.

What are the terms for ticket rescheduling/cancellation?

Once booked, tickets cannot be refunded and no changes or modifications are allowed including changes in travel date, time, or passenger details. For more information, you can reach out to our customer support at care@umrahme.com or call us at +97142457300

Can I transfer my ticket to someone else if I am not travelling?

No, Haramain train tickets cannot be tranferred to any other passenger.

What should I do if I lose my ticket or it gets stolen?

If you misplace your printed ticket, simply reach out to the station staff. They will help you in reprinting your ticket. To avoid any hassle, we recommend you to carry more than a single copy of your tickets.

Is there any dress code that I should be aware of while on the train?

If you misplace your printed ticket, simply reach out to the station staff. They will help you in reprinting your ticket. To avoid any hassle, we recommend you to carry more than a single copy of your tickets.

What are the luggage limitations on Haramain train?

Each passenger is allowed to bring a luggage with dimensions not exceeding 55 x 35 x 65 cm (L x W x H) and weigh not more than 25 kg. Passengers can also carry one hand luggage such as a bag pack or a laptop bag.

Are there any prohibited items on the Haramain train?

Any hazardous materials like explosives, flammable items, etc., and any items that may cause discomfort to other passengers or damage to the trains are prohibited. Make sure to check the complete list of prohibited items before packing your luggage by clicking here.

Can I carry extra luggage with me over the allowed limit?

If you are travelling with luggage exceeding the allowed limits, then you have to use the third-party luggage transfer service. This is a paid service and your luggage will be moved seperately on another train. To avoid any hassle, make sure to pack light.

What to do if my luggage gets damaged on the Haramain train?

Passengers are responsible for their own belongings. The train authority is not liable in case of any damage to your luggage.

What to do if my luggage gets lost?

You must approach the station staff with a valid identification document and file a complaint. All lost & found items are kept safely for 2 months.

Is there any facility to drop my luggage at the station and pickup at a later time?

No, Haramain train stations don’t allow passengers to drop their luggage for a later pickup. You must carry your luggage with you at all times.

Is baby stroller allowed on the train? Does it count as a luggage or a carry bag?

Baby strollers are generally allowed on the trains. They may be considered as part of your carry-on luggage, but it’s best to check the specific guidelines for size and weight limits. You may need to fold the stroller and keep it in the designated luggage area.

How much in advance should I reach the station?

It is best to reach the stations at least 20 minutes prior to your departure time. Any delay while entering the station and going through the security checkings can affect your travel plans.

What happens if I miss my train?

If you miss your train, your tickets will be invalid and you won’t be entitled to any refund or reschedule.

How does HHR handle delays caused by force majeure?

In the event of delays caused by unforeseeable and unavoidable circumstances, you will get regular updates on your email/mobile in advance. Any refunds and reschedules will be at the sole discretion of the train authority.

What should I do in case of any injury or accident during the journey?

You must inform the staff immediately. They will provide you with all the necessary assistance and record the details of the incident for further investigation.

What facilities are available for people with special needs?

There are various facilities in place both onboard as well as in the stations for passengers with special needs. Passengers can opt for wheelchairs, special assistance for navigating stations, wheel-chair friendly coaches, and much more.

Which are the main stations to board Haramain train?

The main stations include Makkah, Madinah, Jeddah, KAIA (King Abdulaziz International Airport), and KAEC (King Abdullah Economic City).

Is there priority-boarding available for passengers?

Yes, priority boarding is provided to Business Class passengers to ensure a smooth and comfortable boarding experience.

Are there any on-train catering options available for the passengers?

Business Class passengers receive complimentary snacks and drinks. Economy Class passengers can purchase snacks and drinks from the pantry or through the at-seat trolley service.

Is there long-term parking available at the train stations?

Haramain train stations do offer parking facilities to the passengers. For long-term parking, it is best advised to contact the departure station for availability.

Are there any car rental services offered at the stations?

No, HHR stations do not have any counters for car rentals. However, you can book taxis at the station.

Are there any currency exchange counters at the stations?

No, Haramain train stations do not offer any currency exchange service to the passengers. We recommend you to convert your currency beforehand.

What facilities are available at HHR train stations?

Some of major facilities available at the stations are:

• Polite and helpful staff at your service.
• Waiting areas with comfortable seating arrangements.
• Shopping stores and eateries.
• Information desks for assistance and inquiries.
• Dedicated prayer rooms for men and women.
• Accessible gates and washrooms for all passengers, including those with special needs.

Are pets allowed on the Haramain train?

No, pets are not allowed on HHR trains, except for guide animals accompanying passengers with reduced mobility (PRM).

What are my obligations as an HHR passenger?

Your obligations include:

• Reviewing and accepting the Travel Contract Terms and Conditions.
• Ensuring you have a valid ticket for the entire journey.
• Complying with HHR staff instructions and security measures.
• Adhering to the dress code and other regulations onboard HHR trains.